Terms of service

These terms govern all services provided by Nexonomics, Vipin Ravindran, Portimão, Portugal ("Nexonomics", "we") to business customers ("Client"). They apply unless a written agreement between the parties provides otherwise.

1. Scope

Our services are directed exclusively at businesses, public bodies and self-employed professionals acting in the course of their trade. The Client's own terms of purchase do not apply unless we have accepted them in writing.

2. Offers and conclusion of contract

Our quotations are non-binding unless marked otherwise and are valid for 30 days. A contract is formed when the Client accepts a quotation in writing (email suffices) or when we begin performing the requested services with the Client's knowledge. Descriptions on our website are an invitation to make an enquiry, not a binding offer.

3. Services and cooperation

The scope of services is defined in the quotation or statement of work. We perform services with professional care and may use qualified subcontractors. The Client provides, in good time, all information, content, access and decisions needed for performance. Deadlines are extended by any period during which the Client is late in providing its cooperation.

Where we recommend, source or negotiate with third parties on the Client's behalf (for example suppliers, freight forwarders, customs brokers, fulfilment partners, payment providers or software vendors), the contract with that third party is concluded between the Client and the third party. We are not a party to it and do not guarantee the third party's performance, prices, delivery times or product quality, but we will act with due care in selecting and briefing them.

4. Third-party costs

Licence fees, transaction fees, freight, duties, taxes, samples, tooling and other third-party costs are not included in our fees unless expressly stated. They are borne by the Client and, where we advance them, reimbursed against receipts.

5. Prices and payment

Fees are quoted in EUR or CHF exclusive of VAT. Fixed-price projects are invoiced in instalments as set out in the quotation; time-based work is invoiced monthly; retainers are invoiced monthly in advance. Invoices are payable within 14 days of the invoice date without deduction. In case of late payment we may charge statutory interest and suspend further services after notice.

6. Intellectual property

Upon full payment, the Client receives a non-exclusive, perpetual, worldwide right to use the deliverables created specifically for it (such as shop themes, plugins, configurations, product designs and documentation) for its own business. We retain ownership of, and may reuse, our pre-existing tools, frameworks, know-how and generic components. Third-party software and platforms are subject to their own licence terms. We may name the Client and show the project as a reference unless the Client objects in writing.

7. Confidentiality

Both parties treat as confidential all non-public business information received from the other party, including supplier identities, pricing, margins and sales data, and use it only for the purposes of the contract. This obligation survives the end of the contract for three years.

8. Warranty

We will remedy defects in our own deliverables that are notified in writing within 30 days of acceptance. Defects caused by changes made by the Client or third parties, by third-party platform updates or by use contrary to our documentation are excluded. Consulting services and market, supplier or pricing assessments are professional opinions based on the information available at the time; they do not guarantee a commercial result.

9. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. In all other cases our liability is limited to the fees paid by the Client for the affected service in the twelve months preceding the event giving rise to the claim, and excludes indirect losses, loss of profit, loss of data and claims of the Client's own customers, except where mandatory law provides otherwise.

10. Term and termination

Project contracts end on completion. Retainers and support agreements run for an indefinite period and may be terminated by either party with 30 days' notice to the end of a calendar month. Either party may terminate for good cause without notice. On termination the Client pays for services performed up to the termination date.

11. Data protection

Each party complies with the data protection law applicable to it. Where we process personal data on the Client's behalf, the parties will conclude a data processing agreement under Art. 28 GDPR.

12. Governing law and jurisdiction

These terms and every contract with us are governed by the law of Portugal, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Portimão, Portugal have exclusive jurisdiction, although we may also bring proceedings at the Client's seat.

13. Final provisions

Amendments require written form. If any provision is invalid, the remainder stays in force and the invalid provision is replaced by one that comes closest to its economic purpose. The English version of these terms is authoritative.

Last updated: 2 September 2026